Refund & Cancellation Policy

izzytap Portal ("izzytap", "we", "us" or "our") is a Software-as-a-Service provider based in Dubai, United Arab Emirates. This Refund & Cancellation Policy explains how our subscription fees work, how you can cancel, and the limited circumstances in which we issue refunds. It applies to every firm, consultancy or business ("you", the "Firm" or the "Subscriber") that subscribes to izzytap, and it forms part of our Terms of Service and Subscription & Billing Terms. Where those documents and this one address the same subject, this policy governs the specific question of refunds and cancellation.

Our general approach is straightforward: izzytap is a recurring subscription service, our fees pay for continued access to the software, and outside the specific situations described below our fees are non-refundable. Please read this page in full before you subscribe.

Subscription fees are charged in advance for each billing period, either monthly or annually depending on the plan you select. All fees are stated exclusive of any applicable value added tax (VAT) or other government charges, which are added where the law requires. By subscribing, you authorise izzytap (or its payment processor) to charge your chosen payment method for each period until you cancel in accordance with this policy.

The full mechanics of pricing, invoicing, taxes, payment failures and renewal are set out in our Subscription & Billing Terms; this policy deals specifically with cancellation and refunds.

Monthly plans renew automatically at the end of each monthly billing period unless you cancel. You may cancel a monthly plan at any time, and the cancellation takes effect at the end of the current paid period. You keep full access to izzytap until that period ends, after which the subscription will not renew and no further charges will be made.

Cancelling a monthly plan does not entitle you to a refund of the current month's fee. We do not pro-rate or refund partial months, so the fee already paid for the period in which you cancel remains payable and is not returned.

Annual plans are paid upfront for the full twelve-month term in exchange for a reduced effective rate, and they renew automatically for a further year unless you cancel before the renewal date. You may cancel at any time to stop the next annual renewal, but cancellation during a term does not shorten the term you have already committed to.

Where we offer a free trial, you may use izzytap without charge for the stated trial period. Unless we tell you otherwise, a trial converts automatically into a paid subscription at the end of the trial period, and your payment method is charged for the first billing period at that point. To avoid being charged, cancel before the trial ends. No fee is due for a trial that you cancel before it converts, because no charge has yet been made.

You can cancel your subscription at any time from the billing or account settings area of your izzytap workspace, or by emailing us at hello@izzytap.com. To make sure your cancellation takes effect before the next renewal, please cancel before the renewal date shown in your account; a cancellation submitted after a renewal has been charged applies to the following period, not the one just billed. We will confirm your cancellation by email, and we recommend you keep that confirmation for your records.

When your subscription ends, your access to izzytap is switched off and, after a short grace period, the data in your workspace — including End-Client personal data that we process on your behalf — is scheduled for deletion in accordance with our Terms of Service and Data Processing Addendum. You remain the controller of your End Clients' data and are responsible for exporting anything you need to retain before your access ends.

Although fees are generally non-refundable, we will always correct a genuine billing error — for example, a duplicate charge, a charge after a valid and timely cancellation, or an incorrect amount — and refund any amount wrongly taken. Beyond correcting errors, izzytap may at its sole discretion offer a refund or credit in individual cases, for instance where a prolonged and confirmed service failure attributable to izzytap has prevented you from using the software.

Any such refund or credit is granted on a case-by-case basis, does not set a precedent, and does not create an entitlement to a refund in any other situation.

Nothing in this policy removes or limits any right or remedy that applicable law in the United Arab Emirates grants you and does not permit us to exclude. Where mandatory law entitles you to a refund or other remedy that this policy would otherwise restrict, that law prevails and we will honour it. The non-refundable terms above apply only to the extent the law allows them.

To request a refund or report a billing problem, email us at hello@izzytap.com from the address associated with your account, with your firm name, the invoice or transaction reference, the amount, and a short description of the issue. We aim to review and respond to refund requests within a reasonable time, and where a refund is approved it is returned to the original payment method used for the charge. Approved refunds are typically processed within a few business days, though the time for funds to appear depends on your bank or card provider.

We may update this Refund & Cancellation Policy from time to time to reflect changes in our service, our billing arrangements or the law. When we make a material change we will update the date below and, where appropriate, notify you through the service or by email; the version in force when you are charged applies to that charge. If you have any questions about cancellation or refunds, contact us at hello@izzytap.com. izzytap is based in Dubai, United Arab Emirates, and this policy is governed by the laws of the United Arab Emirates, with the competent courts of the United Arab Emirates having jurisdiction over any dispute.

Last updated: 26 July 2026.