Subscription & Billing Terms

These Subscription & Billing Terms are provided by izzytap Portal ("izzytap", "we", "us" or "our"), an independent software-as-a-service provider based in Dubai, United Arab Emirates. They govern the fees, billing cycles and payment arrangements for your subscription to the izzytap platform, and they form part of your agreement with us alongside our Terms of Service.

They apply to the corporate service provider, business-setup consultancy or other business that subscribes to izzytap ("you", "the Firm" or the "Subscriber"). If anything in these terms conflicts with a signed order form or written agreement between you and izzytap, that document prevails to the extent of the conflict; otherwise, these terms and the Terms of Service govern.

izzytap provides software tools only. We are not your lawyer, accountant, auditor, tax agent or Money Laundering Reporting Officer, and we give no legal, tax, accounting, audit or compliance advice. You remain fully responsible for your own regulatory obligations and professional judgement.

izzytap is offered on subscription plans, each with its own feature set, usage allowances and price, as published on our website or set out in your order form at the time you subscribe. Prices are stated in the currency shown at checkout and, unless expressly stated to be inclusive, are exclusive of taxes as described in Taxes & VAT below.

The plan you select, its price and its billing frequency are fixed for the then-current billing period. Any optional add-ons, extra seats or usage-based charges are billed in addition to your base plan fee at the rates published or quoted when you order them.

Subscriptions are billed in advance on a recurring basis for the billing cycle you choose — typically monthly or annually — starting on the date your paid subscription begins. Each cycle covers the period ahead, and access to the platform is provided on the basis that the corresponding fee has been paid.

You must keep a valid payment method on file for the duration of your subscription. By providing a payment method, you authorise izzytap and our payment processors to charge it for all fees due under your plan — including recurring renewals, add-ons and applicable taxes — on each due date, without further approval for each individual charge.

You confirm that you are authorised to use the payment method you provide and that the billing details are accurate. It is your responsibility to keep those details current; if a payment method expires or changes, you must update it promptly to avoid interruption to your service.

All fees are exclusive of value added tax (VAT) and any other applicable taxes, duties or levies, unless a price is expressly stated to include them. Where VAT or another tax applies, it will be added to your invoice and charged in addition to the stated fee at the prevailing rate.

If you are required by law to withhold or deduct any amount from a payment to izzytap, the sum payable will be increased so that we receive the full amount we would have received had no such withholding or deduction been required. You are responsible for providing accurate tax registration and billing information.

You may upgrade your plan at any time. An upgrade takes effect immediately, and the additional cost is charged on a pro-rata basis for the remainder of your current billing cycle, with your new plan fee applying in full from the next renewal.

You may downgrade your plan for the next billing cycle. A downgrade takes effect at the start of your next cycle rather than immediately, we do not provide partial refunds for the unused portion of a higher plan on downgrade, and it is your responsibility to ensure your usage fits within the lower plan's limits before the change takes effect.

Each plan includes defined allowances, which may cover seats, End-Client records, storage, or other usage measures as described for your plan. You are responsible for monitoring your usage and staying within these limits.

If you approach or exceed your plan's limits, we may notify you and invite you to upgrade, apply usage-based charges at the published rates where the plan permits, or restrict activity that would take you further beyond the allowance. We will not delete your data solely because you have exceeded a usage limit, though continued access to some features may require you to move to a suitable plan.

We may change our plan prices, allowances or the fees for add-ons from time to time. For changes that affect your subscription, we will give you reasonable advance notice by email or through the platform before the change takes effect.

A price change will apply to your subscription from your next renewal after the notice period. If you do not wish to accept a new price, you may cancel before it takes effect in accordance with Cancellation & effect of cancellation; continuing to use the platform after the change takes effect constitutes acceptance of the revised price.

If a payment fails or is declined, we may automatically retry the charge over a short period and will contact you to ask you to update your payment details. During this time your subscription remains active and the outstanding amount remains due.

If payment remains outstanding after our retry and reminder process, we may suspend or restrict your access to the platform until the amount is paid. Suspension does not relieve you of your obligation to pay accrued fees, and prolonged non-payment may lead to termination of your subscription in accordance with the Terms of Service.

Where we offer a free trial, it gives you access to the platform for the stated trial period at no charge. Only one trial is available per Firm unless we agree otherwise, and trial features or limits may differ from paid plans.

Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged the applicable fee for the plan you selected. You may cancel at any time during the trial to avoid being charged.

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops your subscription from renewing: your plan remains active until the end of the billing cycle you have already paid for, and it will not renew after that. We do not provide partial refunds for the remainder of a paid cycle when you cancel, except as set out in Refunds.

Subscription fees are charged in advance and are generally non-refundable, including for partial periods, unused time, downgrades, or cancellation part-way through a paid cycle. Any refunds we do offer are handled in accordance with our Refund & Cancellation Policy.

Nothing in these terms excludes any refund or remedy that cannot lawfully be excluded under the applicable law of the United Arab Emirates.

For any billing or subscription question, contact us at hello@izzytap.com. These Subscription & Billing Terms are governed by the laws of the United Arab Emirates, and the competent courts of the United Arab Emirates have jurisdiction over any dispute arising from them, without prejudice to any mandatory rights available to you under applicable law.

Last updated: 26 July 2026.