Help Center
How can we help?
Clear, step-by-step guides for everything in IzzyTap.
Getting started
What IzzyTap is and how it works
A plain-English overview of what your IzzyTap workspace does and how the main sections fit together.
How to log in to your workspace
Two simple ways to sign in to your staff workspace, plus what to do if you forget your password.
A quick tour of your dashboard
A guided walk through the home screen you land on after login, so you know what every part is telling you.
Clients & companies
How to add a client company
Create a single client company in IzzyTap, add the owner, and choose whether they hear from you right away.
How to import several companies at once
Bring in many existing clients at once from a spreadsheet, then send them all a welcome invite in one batch.
How to edit a company's details
Update a company's name, type, tax number, address, owner details, and status from its profile page.
How to manage a company's contacts
Add, edit, remove, and restore the people linked to a company, and control who gets reminders and updates.
How to store a company's trade licence
Save a company's trade licence in its document vault with an expiry date, so IzzyTap reminds you to renew it.
Invoices
How to create an invoice
There are two ways to send an invoice. This guide shows both, tells you which one to use, and walks you through it step by step from login.
How to cancel an invoice
Void an invoice you sent by mistake so it can no longer be paid and is removed from your books.
How to charge 5% VAT on an invoice
Add 5% UAE VAT to any line on an invoice using the +5% VAT checkbox, and read the VAT total before you send.
How to add a discount to an invoice line
Give a client money off a single invoice line, either as a fixed amount or a percentage, using the per-line Disc. control.
How to download an invoice as a PDF
Save any invoice you have issued as a PDF from the Invoices list, or preview and open the PDF before you send it.
Quotations
How to create a quotation
Build and send a branded quotation with your service terms, line items and VAT, so a lead or client can review, sign and accept it online.
What happens when a client accepts a quotation
When a client signs and accepts a quotation, IzzyTap files the signed copy and automatically raises the matching invoice, so you never re-key the figures.
Payments
How to record a payment
When a client pays you, mark the invoice as paid so your records stay right. If your books are set up, you can also choose which bank account the money went into.
How to record a partial payment
Record a partial payment when a client pays only part of an invoice, and track the remaining balance until it is settled.
KYC
How to send a KYC form to a company
Send a KYC form to one contact, or to every contact on a company, so they can complete it through a secure link.
How to build your own KYC form
Build a reusable KYC form by picking the sections you need, add your own custom fields, save it, and reuse it for any contact.
How to review a completed KYC form
See when a contact has completed their KYC form, read the answers they gave, and download the signed PDF.
AML screening
How to run an AML screening
Screen a person or company against global sanctions, PEP and watchlist sources, step by step from login to the finished report.
How to read an AML screening report
Understand the verdict, work through each alert, refer the file to your compliance officer and download the PDF, all from one screening page.
Agreements
Accounting & books
How to turn on your books
Turn on IzzyTap's built-in accounting so every invoice, payment, and expense is recorded to your ledger automatically.
Understanding your chart of accounts
See the full list of accounts your books are organised into, grouped in plain English into what you own, owe, earn, and spend.
How to read the trial balance
Read the report that lists every account's balance side by side and proves your books are internally consistent.
How to read your Profit and Loss
Read the report that shows what your firm earned minus what it spent over a period, ending in your profit or loss.
How to read your Balance Sheet
Read the snapshot of what your firm owns, what it owes, and what is left for the owners on a given date.
How to record a supplier bill
Enter a cost your firm owes a supplier but has not paid yet, so it is added to your accounts payable and your books stay accurate.
How to record a bill payment
Record a full or partial payment against an open supplier bill so the money leaves your bank or petty cash and what you owe goes down.
Banking
How to add a bank account
Set up each bank or cash account your firm uses, so you can record payments against it and later import statements to reconcile.
How to import a bank statement
Upload the CSV or Excel statement you downloaded from your bank, confirm which column is which, and pull the transactions into IzzyTap ready to reconcile.
How to reconcile your bank
Tick each statement line off against your books, categorise anything that does not match, and lock the month once your balance agrees with the bank.
VAT & tax
How to prepare your VAT 201 return
See your full FTA Form 201 built from your own invoices and expenses, set your emirate, and download the return as a PDF.
How to export the VAT audit file
Export the line-by-line transaction listing behind your VAT return as a CSV file to hand to your tax agent or the FTA.
How to prepare your Corporate Tax return
Get your UAE Corporate Tax worked out from your books, apply Small Business Relief if you qualify, and download the worksheet as a PDF.
Client portal
How to invite a client to their portal
Send your client a secure sign-in link so they can log in to their own branded portal and see their requests, invoices and documents.
What your client sees in their portal
A plain tour of your client's portal, so you know exactly what they can see and do once you invite them.
Your firm
How to set your firm's brand
Set your firm's name, logo, colour and contact details so your clients' portal, emails and documents all carry your brand, not IzzyTap's.
How to add a team member
Add a colleague to your firm and choose whether they set their own password by invite or you create their login for them.
Understanding staff roles and permissions
A plain guide to the staff roles in IzzyTap, what each one can do, and how the access scope controls which clients a person sees.