Help Center

Quotations

13 step-by-step guides for quotations.

Edit the terms and conditions on a quotation
When you pick a service, IzzyTap loads that service's terms and conditions onto the quotation. You can rewrite, restyle, reorder, add or delete any block before you send, and the wording freezes onto the sent quote.
How to create a quotation
Build and send a branded quotation with your service terms, line items and VAT, so a lead or client can review, sign and accept it online.
Government fee, service charge or other: quotation line kinds
Each quotation line has a kind: Government fee, Service charge or Other. The kind sets whether VAT is added, and a separate internal service tag keeps your revenue reports accurate without ever printing on the PDF.
What happens when a client accepts a quotation
When a client signs and accepts a quotation, IzzyTap files the signed copy and automatically raises the matching invoice, so you never re-key the figures.
Preview a quotation before you send it
Preview builds the real branded PDF exactly as your client will see it, without saving or sending anything. Because sending is instant and cannot be undone, always preview first.
Quotation statuses explained
A plain guide to every quotation status (Sent, Accepted, Converted, Declined, Expired, Cancelled) and the Lead tag, so you know at a glance where each quote stands.
Withdraw a quotation you have sent
Sent a quotation by mistake or with the wrong figures? Withdraw it so it can no longer be accepted. This shows you where the button is, the optional note, and what the client sees.
Why you cannot withdraw an accepted quotation
Tried to cancel a quote and got blocked? Once a client accepts, the quote becomes a real invoice, so you cancel that invoice instead. Here is what each message means.
When a quotation expires
Every quotation is valid for 30 days from its date. This explains how the window works, how back-dating shortens it, what the client sees after it lapses, and how to re-quote.
The client cannot open or accept the quotation
Fix a client who cannot reach or accept your quotation: no email on the quote, an expired or withdrawn link, or one already accepted or declined.
Fix 'set up your letterhead before issuing a quotation'
Why Preview or Send is blocked until your firm has a brand on file with a legal name, so your terms and PDF speak in your own company's name, and how to fix it.
Quote a lead who is not a client yet
Raise a standalone quotation for someone with no company record, why it carries a Lead tag, and how accepting it auto-creates their company and owner contact.