Help Center

Invoices

31 step-by-step guides for invoices.

Find and manage every invoice
The Invoices page lists every invoice you have raised in one place, with search, status tabs, running totals and an actions menu on each row. This guide shows you around it.
How to create an invoice
Raise an invoice from the Invoices page in a few clicks, for a client you already have or a brand new one. This guide walks you through every step from login.
What each invoice status means
A plain-English guide to every invoice status, from Draft to Cancelled, and what the colour of each chip is telling you.
Edit or resend an invoice
Fix a mistake on an invoice you already sent, or send it to the client again. This guide shows both, and explains what happens to your books when you edit an invoice that is already in the accounts.
How to cancel an invoice
Void an invoice you sent by mistake so it can no longer be paid and is removed from your books.
Send an invoice to someone who has no account yet
Bill a brand-new lead straight from the Invoices page by typing their details. No company record is needed first.
How to charge 5% VAT on an invoice
Add 5% UAE VAT to any line on an invoice using the +5% VAT checkbox, and read the VAT total before you send.
What happens automatically when a lead pays your invoice
Paying a standalone invoice sets up the lead's account and company, opens a request, and emails them their portal login, all on its own.
How to add a discount to an invoice line
Give a client money off a single invoice line, either as a fixed amount or a percentage, using the per-line Disc. control.
Preview an invoice before you send it
Use Preview to check the finished PDF exactly as the client will see it, then jump back to Edit or Send, without ever saving a draft.
Government fee, service charge or other: line types explained
Every invoice line has a type: Government fee, Service charge or Other. Here is what each one means and why choosing Service charge switches on the 5% VAT for that line.
How to download an invoice as a PDF
Save any invoice you have issued as a PDF from the Invoices list, or preview and open the PDF before you send it.