Why there is a card fee
When you pay an invoice online with a card, a 3% card processing fee is added on top of the invoice amount. This covers the cost the card networks charge to process the payment. It is passed straight through and is not extra profit for your provider.
You always see the fee before you commit to anything:
- On the payment page, before you go to checkout, a note tells you the fee amount and your total including it.
- At the secure checkout, the fee appears as its own line called Card processing fee (3%), on top of the invoice line.
- Under your invoice list in the portal, a small note reads that card payments include a 3% transaction fee shown at checkout, and that to pay with no fee you can use the bank transfer details on your invoice PDF.
So your card total is the invoice amount plus 3%. For an invoice of AED 1,000, the card fee is AED 30 and the card total is AED 1,030.
Pay with no fee by bank transfer
Bank transfer has no processing fee. Nothing is added and nothing is deducted. To pay this way, use the bank details printed on your invoice.
- Log in to your portal and click Invoices in the left menu. (Or open the invoice from the email you received.)
- Click the invoice row to open the invoice PDF. You can also download it.
- On the PDF, find the box titled BANK ACCOUNT DETAILS. It lists the account to pay into, for example the Account Title, Account No., IBAN, and SWIFT.
- Make a bank transfer to those details for the invoice amount, using your bank or banking app.
- Use the invoice number as the payment reference so your provider can match it.
The invoice PDF also carries a small Scan to verify QR code next to the bank box. That is for confirming the document, not a separate way to pay. Pay to the bank account details shown.
Important
Bank transfers are not confirmed automatically. Your provider records the payment once the money reaches their account, and only then does the invoice move to Paid. If you need it marked quickly, let them know once you have sent the transfer.
Which should you use
- Choose card if you want to pay instantly and are happy to cover the 3% fee. See Pay an invoice online by card.
- Choose bank transfer if you want to avoid any fee and do not mind that it is confirmed manually.
Either way, once the payment is in, your invoice shows as paid. To read the badges on your invoices, see Invoice statuses in the portal.