Pay an invoice online by card

Before you start

You can pay an invoice online with a card when two things are true: your provider has card payments switched on, and the invoice has not been paid yet. If online card payment is not available, your invoice PDF has bank transfer details you can use instead. See The 3% card fee and how to pay with no fee.

Pay from your portal

1. Log in to your portal.
2. In the left menu, click Invoices.
3. Find the invoice you want to pay. An outstanding one shows a blue Pay button with the amount, for example Pay AED 1,500.00.
4. Click the Pay button. You are taken to a secure card checkout to enter your card details.
5. Complete the payment on the checkout page.
6. You are brought back to your Invoices page.

What you see after paying

When the payment goes through, your Invoices page shows a green banner:

Payment received, we are recording it now. Your paid invoice will appear here in a moment.

The invoice moves to Paid a moment later once the payment is confirmed behind the scenes. If it still shows as due for a short while, that is normal. See Payment made but invoice still shows due.

If you close the checkout or go back without finishing, you return to a grey banner:

Payment cancelled, nothing was charged. You can pay any time from the list below.

Nothing is taken from your card unless you complete the checkout.

When the Pay button is not there

The Pay button only appears on an invoice that is still outstanding and has had no payment recorded against it. Once any payment is in, the button disappears and any remaining balance is settled with your provider directly. A Paid invoice has no button. To read each badge, see Invoice statuses in the portal.

If you do not have a portal account yet

If your provider billed you before you had an account, the invoice email has its own secure pay link. Open that link and pay the same way. Once the payment clears, your portal account is set up automatically and your paid invoice is waiting for you inside.