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Help Center
Getting started
  • Find your way around the menu
  • What IzzyTap is and how it works
  • How to log in to your workspace
  • Why a menu section is missing for you
  • A quick tour of your dashboard
  • Use IzzyTap on your phone
  • Switch between light and dark mode
  • What the six dashboard numbers mean
  • Understand the Needs attention list
  • Read the revenue chart on your dashboard
  • Why your dashboard differs from a teammate's
  • The number badge next to Requests
  • Check your notifications
  • Why you are not getting notifications
  • Update your name (and why email is locked)
  • Change your password
  • Finish setting a required new password
  • Sign out of your workspace
  • Understand your plan and usage limits
Clients & companies
  • Company statuses: Active, Suspended and Archived
  • How to add a client company
  • Find a company fast
  • How to import several companies at once
  • How to edit a company's details
  • Individuals vs companies
  • How to manage a company's contacts
  • Suspend a company (and re-enable it)
  • Archive a company (and restore it)
  • How to store a company's trade licence
  • Activate a client's portal account
  • Why a client can't log in
  • Turn client emails and updates on or off
  • Live updates vs quiet setup
  • Assign a company to a teammate
  • Organise a client's files in folders
  • Hidden vs client-visible folders
  • Upload a file on a client's behalf
  • Issue a document to a client
  • Withdraw a document you issued
  • The Compliance tab explained
  • Mark a filing or renewal complete
  • Track licence and visa expiry
  • Read a company's Payments tab
  • Why an invoice shows as overdue
  • See what a client is really worth
  • The Requests inbox explained
  • Filter and sort the Requests inbox
  • Assign a request to a teammate
  • Move a request through its stages
  • Reply to a client in a ticket
  • Request documents from a client
  • Request a payment inside a ticket
  • Withdraw a quote or cancel an invoice from a ticket
  • Add and find internal notes
  • Support tickets vs service requests
  • Send a message to a client
  • Client statuses and how they joined
  • Suspend or restore a client's login
  • Why an import row was skipped or errored
  • Send welcome invites after an import
Invoices
  • How to create an invoice
  • What each invoice status means
  • How to cancel an invoice
  • Send an invoice to someone who has no account yet
  • How to charge 5% VAT on an invoice
  • What happens automatically when a lead pays your invoice
  • How to add a discount to an invoice line
  • Preview an invoice before you send it
  • Government fee, service charge or other: line types explained
  • How to download an invoice as a PDF
  • Tag a line to a service for accurate revenue reports
  • Set or back-date the invoice date
  • Change the currency on an invoice
  • Why an invoice shows as overdue
  • Choose which bank account a payment goes into
  • Issue a credit note against an invoice
  • Undo a credit note issued by mistake
  • Cancel, credit note or refund: which one to use
  • Why an invoice is missing from the credit-note list
  • Why you can't cancel a paid or part-paid invoice
  • Refund an invoice that has already been paid
  • Track what clients owe you with Receivables
  • See the cash you've collected in Payments
  • Read a company's billing summary
  • Who can create invoices and record payments
  • How invoice numbers work
Quotations
  • Edit the terms and conditions on a quotation
  • How to create a quotation
  • Government fee, service charge or other: quotation line kinds
  • What happens when a client accepts a quotation
  • Preview a quotation before you send it
  • Quotation statuses explained
  • Withdraw a quotation you have sent
  • Why you cannot withdraw an accepted quotation
  • When a quotation expires
  • The client cannot open or accept the quotation
  • Fix 'set up your letterhead before issuing a quotation'
  • Quote a lead who is not a client yet
  • Read your quotation sales funnel
Payments
  • Choosing the right payment method
  • How to record a payment
  • Choose which bank account a payment lands in
  • How to record a partial payment
  • What each invoice status means
  • Export your receipts to a spreadsheet
  • Who can record payments and mark invoices paid
  • What the client receives when you mark an invoice paid
  • Fix a payment recorded by mistake or record a refund
KYC
  • How to send a KYC form to a company
  • What the KYC statuses mean: Not sent, Sent, Submitted
  • How to build your own KYC form
  • Start from a ready-made KYC form
  • Every KYC form section and what it collects
  • How to review a completed KYC form
  • Reorder or remove sections in a KYC form
  • Add your own custom field to a KYC form
  • Collect multiple shareholders, directors or UBOs
  • The locked declaration and signature on every KYC form
  • Understanding the 'Heads up' compliance warnings
  • Preview a KYC form before you save or send it
  • Edit a saved KYC template (and why sent forms don't change)
  • Choose which KYC form to send: Standard vs your template
  • Resend a KYC form and refresh the link
  • Send a KYC form to every contact at once
  • Share a KYC link when a contact has no email
  • How long a KYC link stays valid
  • Why you can't resend KYC to someone who already submitted
  • Which staff roles can build and send KYC
  • Delete a KYC template without losing history
  • Fix a KYC link a contact says won't open
AML screening
  • How to run an AML screening
  • Two ways to run an AML check: the workspace and the company tab
  • Every AML status and label, explained
  • How to read an AML screening report
  • The five alert dispositions, and which one to choose
  • Why some alerts clear on their own (and why sanctions never do)
  • Why one name can return hundreds of alerts
  • How the name match score works
  • Adverse media in an AML screening
  • How IzzyTap sets the risk level
  • Set up a compliance officer to approve screenings
  • Send a screening to an outside compliance officer
  • Resend or refresh an expired approval link
  • Re-screen a contact for a periodic review
  • Why you can't run, refer or open a screening
  • Fix an AML screening that will not run
  • Why a screening is locked after sign-off
Agreements
  • Find your way around the Agreements list
  • How to create an agreement to sign
  • How to save and reuse agreement templates
  • What each agreement status means
  • Fill in the client and service details
  • Edit the agreement wording and formatting
  • Paste a Word agreement and auto-format it
  • Add the people who need to sign
  • Preview the exact PDF before you send
  • Send an agreement out for signing
  • Copy or resend a party's signing link
  • How your client signs the agreement
  • Download an agreement PDF (draft or signed)
  • The signature certificate and verification ID
  • Edit a template without affecting sent agreements
  • Duplicate or delete an agreement template
  • Can I cancel or void an agreement?
  • Fix common signing problems
  • Why you can't create or send an agreement
Accounting & books
  • Add a supplier
  • How to turn on your books
  • Edit or deactivate a supplier
  • Understanding your chart of accounts
  • Bill statuses: open, partial, paid, cancelled
  • How to read the trial balance
  • How to read your Profit and Loss
  • Why a bill shows as overdue
  • How to read your Balance Sheet
  • Record a part-payment on a bill
  • Choose which account pays a bill
  • How to record a supplier bill
  • Cancel a bill entered by mistake
  • How to record a bill payment
  • Why you can't cancel a bill
  • Reclaim VAT on a supplier bill
  • Link a bill or expense to a client
  • Read the AP aging report
  • Credit note vs refund: which to use
  • Upload a receipt and let it auto-fill
  • Record an expense manually
  • Review a receipt that needs confirming
  • Edit or delete a recorded expense
  • Reclaim VAT on an expense
  • Which expense category to pick
  • Download your receipts for VAT filing
  • Read a customer statement
  • Send a customer statement
  • Read the receivables aging report
  • Cash vs accrual: which basis to view
  • Filter a report by period
  • Read the revenue report
  • What government pass-through means
  • Read the profit & net VAT report
  • See every transaction in one account
  • Lock a period you've filed
  • Reopen a locked period
  • Close your financial year
  • Why an entry won't post to a locked period
  • When a report says 'out of balance'
  • Export a report to PDF, Excel or CSV
Banking
  • Bank accounts vs cash accounts explained
  • How to add a bank account
  • How to import a bank statement
  • Rename a bank account or hide one you no longer use
  • Get the right statement file from your bank (CSV or Excel)
  • How to reconcile your bank
  • Tell IzzyTap which column is which
  • Fix a bank import that will not map
  • Why some statement lines were skipped or flagged
  • What Open, Matched, Posted and Locked mean
  • Match a line vs categorise it when reconciling
  • Why your reconciliation will not balance
  • Undo a match, a category, or a whole reconciliation
  • Delete a statement you imported by mistake
  • Download a reconciliation report (PDF, Excel, CSV)
VAT & tax
  • How to prepare your VAT 201 return
  • What each box on the VAT Form 201 means
  • How to export the VAT audit file
  • Set your emirate for VAT box 1
  • How to prepare your Corporate Tax return
  • Which VAT boxes you finish on the FTA portal
  • How reverse charge and imports are handled
  • Zero-rated and exempt supplies (boxes 4 and 5)
  • Reclaim input VAT from expenses and bills
  • Net VAT payable or refundable (box 14)
  • Why your VAT return shows no supplies
  • The VAT tax codes on your transaction listing
  • How the Corporate Tax worksheet is worked out
  • Elect Small Business Relief
  • Why Small Business Relief did not apply
  • Enter tax adjustments (add-backs and deductions)
  • Pick the financial year and see the CT due date
  • Corporate Tax needs your books switched on
Client portal
  • Activate your client account from the invite link
  • How to invite a client to their portal
  • Sign in with a magic link (no password)
  • What your client sees in their portal
  • Set, change, or reset your portal password
  • Request a service from the catalogue
  • What each request status and step means
  • Send documents your firm has asked for
  • Reply and attach a file in a request thread
  • Review, accept, and sign a quotation
  • Decline a quotation (and reopen it later)
  • Why a quote link says invalid or expired
  • Pay an invoice online by card
  • The 3% card fee and how to pay with no fee
  • Invoice statuses: due, overdue, part-paid, paid
  • I paid but the invoice still shows as due
  • The Compliance page: what needs you vs what we handle
  • How your compliance score is worked out
  • Find and download documents in your vault
  • Why you can't upload straight to Documents
  • Complete a KYC form for an owner or partner
  • KYC statuses and continuing a half-finished form
  • Sign an agreement sent to you
  • Open a support ticket and track replies
  • Change your sign-in email address
  • Update your name and contact number
  • Why your company name, TRN, and address can't be edited
  • Why your portal says on hold or archived
  • Supported file types and the 10 MB upload limit
  • How portal notifications work
Your firm
  • How to set your firm's brand
  • Upload, crop, replace or remove your logo
  • Choose your brand colour and where it shows
  • How to add a team member
  • Fix a logo that will not upload
  • Understanding staff roles and permissions
  • Add your TRN and legal entity name
  • Set up your invoice and document letterhead
  • Set your emirate (VAT place of supply)
  • Set your contact details and support email
  • Change a teammate's role or access scope
  • Create a staff login with a temporary password
  • Fix or resend an expired staff invite
  • Invited, Active, Deactivated and Removed explained
  • Block and later restore a teammate's sign-in
  • Remove a teammate and hand over their work
  • Why a teammate cannot see a client
  • Add an outsourced AML compliance officer
  • Read your Plan and usage screen
  • What to do when you reach your plan limit
  • Why there is no upgrade button on your plan
  • Understand your Subscriptions dashboard
  • What each client subscription status means
  • Activate a client's plan paid by bank transfer
  • Approve or dismiss a client's plan-change request
  • Cancel or reactivate a client's subscription
  • Why a client's account is locked or read-only
  • Update your own name and password
Help Center/Banking

Help Center

Banking

15 step-by-step guides for banking.

Undo a match, a category, or a whole reconciliation
Ticked the wrong line, or need to reopen a month you already locked? Every reconcile step can be undone, and nothing is ever deleted from your ledger when you do.
Delete a statement you imported by mistake
Uploaded the wrong statement, or the same one twice? Delete it and import again. Nothing is posted to your books until you reconcile, so removing a fresh import is safe.
Download a reconciliation report (PDF, Excel, CSV)
Export a full bank register for any account as a PDF, Excel or CSV. It lists every transaction with a running balance and shows which lines are cleared or locked into a reconciliation.
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